Job Title:

Support Specialist

We are looking for a talented Support Specialist with a customer-first state of mind to join our team. The Support Specialist will support EdTech products for both internal and external users. An Ideal candidate will be one with excellent written English, endless patience and IT knowledge. Currently for part-time position or working in shifts.

Job Responsibilities Include:

  • Providing technical support to team members and end users
  • User management
  • Diagnose and troubleshoot common issues
  • Escalation of unresolved issues to the appropriate internal and external teams
  • Writing of support articles and documentation

Requirements:

  • Excellent written and verbal communication skills
  • Understanding of operating systems, networks and browsers
  • Motivated towards constantly improving their technical skills

Advantages and Personal Attributes:

  • Prior experience in client support
  • Knowledge of IT and Cyber Security concepts
  • Kind and patient attitude
  • Desire to achieve effective and high-quality results
  • Ability to work effectively in a collaborative environment
  • Ability to be flexible and change activities quickly according to business needs
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